- Strong teamwork and collaboration
- Fast-paced, high volume inbound/outbound calls
- Compassion and empathy to our patients and the Team
- Join an innovative team working towards making healthcare more accessible, integrated, and reliable
- High School Diploma or equivalent (required)
- Six months Medical experience in a Clinic (preferred)
- Six months Business Office Customer Service experience (preferred)
- Be an outgoing individual with a friendly attitude
- Have strong attention to detail
- Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
- Must have outstanding communication, interpersonal, customer service, and organizational skills
- Have knowledge of insurance authorization/billing requirements
- Have demonstrated strong customer service and communication skills
- Have organizational and time management skills
- Be proficient computer skills
- Have knowledge of clinic procedures and regulatory requirements
- Possess a strong work ethic and a high level of professionalism
- Be a team player who handles multiple projects simultaneously in a fast-paced environment
- Delivers care to patients utilizing the Medical Office Receptionist Process
- Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answers phone calls and directs them appropriately.
- Schedules appointments according to office guideline.
- Obtains accurate patient and insurance information, collecting copays and deductible amounts.
- Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepares charts for patient appointments making sure all necessary information is complete.
- Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
- Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
- Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
- Performs other duties as assigned
- Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
- Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
- Strong Unit Based Council (UBC).
- A supportive, team environment with outstanding opportunities for growth.
Location: Bedford, TX US
Job ID: 24012642
Area of Interest: Allied Health
Job Type: Full-time
Facility: Texas Health Physicians Group 9250 Amberton Parkway TX 75243