Strategic Employee Relations Consultant

Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, or relevant field required  
• Master’s Degree Business Administration, Human Resources, or relevant field preferred
• 6 relevant work experience to include at least 3 years HR experience in healthcare and 3 years employee relations experience required 
• SHRM-CP – SHRM Certified Professional within 2 years of hire required or
• SHRM-SCP – SHRM Senior Certified Professional within 2 years of hire required or
• PHR – Professional in Human Resources within 2 years of hire required or
• SPHR – Senior Professional in Human Resources within 2 years of hire required 
• Other nationally recognized Human Resources related certification within 2 years of hire required

 

Position Responsibilities

The incumbent will be a Strategic Human Relations Consultant with a focus on solutions, utilizing analytical and strategic thinking.  Incumbent will partner with all levels of the organization as an employee relations Subject Matter expert (SME) for training, performance management, workforce planning, conflict resolution, change management, and the grievance and investigation processes.  Serves as a project manager on major strategic HR projects as assigned by executive management.  Works collaboratively on programs for process improvements and maintenance of ongoing programs  such as Policy, Reductions In Force (RIFs), Engagement and other services and programs for ongoing process improvements. Demonstrates business acumen by using a variety of communication methods appropriate to the audience and situation in resolving concerns timely, while mitigating risk for the organization, and modeling Texas Health Resources Promise Behaviors.  Performs other related duties as assigned. 

In addition to the required qualifications, a successful Strategic Human Relations Consultant:

 • Designs, builds and implements new and sustainable HR programs and infrastructure.

• Strategically creates change management programs and plans that include governance models, tools, and technology to support strategic corporate objectives.

 • Generates strategic insights to influence all levels of the organization.

 • Drives alignment amongst stakeholders with disparate views and agendas on creating solutions.

 • Displays excellent coaching, facilitation and conflict resolution skills.

 • Displays analytical skills with ability to strategically use data, draw insights, prioritize, and influence decisions.

 • Displays business and people acumen and knowledge of consulting frameworks.

 • Models Promise Behaviors with the ability to listen deeply and influences employees and managers at all levels.

 • Serves as a trusted Business Partner by cultivating partnerships with Key Stakeholders, and providing customer service through employee relations consultative services to all levels within the organization.

 • Effectively trains and supports Human Resources and organization leaders through various employee relations situations.

 • Interprets policies and appropriate application, with awareness of impact and liability.

 • Assists with conflict management including Promise Coach Sessions.

 • Conducts high level investigations and strategic performance management processes and documentation.

 • Participates in professional development opportunities.

 • Conducts investigations from HR Entity Officers that are escalated to the Strategic Employee Relations Department, including Grievances, Alternate Dispute Resolutions (ADRs), Corporate Compliance, and Exit Survey investigations in a neutral and timely manner.  Completes assigned intake meetings, background research, and interviews and subsequently submits documented Executive Summary Reports which include recommendations for resolution.  Displays strategic influence by consulting with Key Stakeholders, such as Legal, Executives, Entity Human Resources Officers and other interdisciplinary teams to assess organizational risk.  Collaborates in the development of solutions for systemic or departmental issues revealed during the investigative process.  Closes the case with persons involved as well as conducts debriefs with Leaders, Human Resources and executive Leadership teams.

 • Maintains the ER outlook mailbox and voicemail, providing employee relations assistance and guidance for all levels of the organization.  Management of cases submitted to ER including from Corporate Compliance, hospital entities, and Senior Management, by opening the case, assigning an investigator, and tracking the case through completion as appropriate.  Provides consultative services to investigators related to investigations and reviews all reports to ensure that allegations have been appropriately addressed, through established Texas Health grievance policies and procedures in order to mitigate risk for the organization and ensure that all employees are heard.  

 • Develops and implements best practices including process documents for HR operations.  Reviews data such as investigation results, engagement, retention, and exit surveys and utilizes a gap analysis and SWOT approach to recommend appropriate process improvements and training in the areas of Employee Relations and Labor Relations.  This includes workflows, grievance processes, background screening, and performance management.  Collaborates with other Strategic ER team members and THR Project Managers in the delivery and interpretations of ongoing programs and services such as policy and programs, reduction in workforce, and employee surveys.  Assists with onsite Entity HR Operations as needed.

 • Researches, creates, and conducts training for Human Resources, Leaders, and employees in the areas of Employee Relations including, but not limited to, performance management, conflict resolution, as well as the grievance and investigation processes.

 • Evaluate the results of training activities using appropriate measurement and evaluation tools: reaction sheets, skill checks, survey, observations, interviews, etc.

 • Conducts research, development, and implementation of system initiatives, serving as Project Managers and Change Management Practitioners and/or participating in projects for system initiatives.  Is active with the maintenance of ongoing programs and services, and delivers Values-Based Results.

 • Manages and participates in strategic initiatives related to People & Culture Diversity, Equity & Inclusion Projects across the system and delivers all services with a DE&I focus.  Collaborates with leaders to develop and communicate practices and initiatives to attract, retain, and support a diverse and inclusive workforce.  Conducts research to identify internal and external best practices to advance People & Culture priorities and ensures continued delivery and evolution of a high-impact People & Culture Organization.  Coordinates and ensures execution of assigned Diversity, Equity & Inclusion projects are woven into the fabric of the system and assists with ongoing support of these initiatives.

 

Why Texas Health As a Texas Health Strategic Employee Relations Consultant you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.

Here are a few of our recent awards:

• 2022 FORTUNE Magazine’s “100 Best Companies to Work For®” (8th year in a row)
• Becker’s Healthcare “150 Great Places to Work in Healthcare” (5 years running)
• “America’s Best Employers for Diversity” list by Forbes

• A “100 Best Workplaces for Millennials” by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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