Registered Nurse RN – Patient Advocate, Full-time, Days

Here’s What You Need 

• Associate Degree in Nursing required; BSN preferred
• Current RN licensure or compact licensure recognized by the Texas Board of Nursing upon hire
• 3-years acute care hospital experience required
• Patient Advocate experience preferred

In addition to the required qualifications, a successful RN will

• Excellent interpersonal and communication skills (written and verbal),
• strong organizational abilities, strong service orientation, sensitivity to patients needs
• ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility 
• Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience
• EPIC experience is helpful 
• Bilingual preferred

What You Will Do 

• Receives complaints and/or grievances directly from patients or others on the patient’s behalf
• Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
• Prioritizes concerns in multiple or complex issues.
• Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments.
• Responds to government or regulatory complaints and responds to agencies as needed.
• Serves as grievance coordinator for entity
• Documents 100% of complaints and grievances received.
• Participates in Patient Safety and Risk Management Operations by identifying potential liability in complaints received.
• May also cross cover Risk Manager on occasion 

Additional perks of being a Texas Health Patient Advocate

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• A supportive, team environment with outstanding opportunities for growth.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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