Behavioral Health Referral Specialist – PRN

Education

·         High School Diploma or Equivalent Required Or

• Associate’s Degree Preferred

Experience

·         1 Year Customer Service Experience Required and

·         1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment. Preferred and

·         1 Year Behavioral healthcare experience Preferred and

• 1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification Preferred

What You Will Do

·         Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.

·         Process and complete scheduling of referrals as directed by referring provider, following department protocols and expectations.

·         Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.

·         Completion of patient registration including verification of benefits and patient estimates.

·         Documents referral information in tracking program to be consistent with documentation in the EMR.

·         Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.

·         Redirecting clinical conversations to clinical personnel.

·         Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.

·         Continuously builds on knowledge base of THR behavioral health services, programs and marketing activities and strives to provide added value to each customer contact.

Additional perks of being a Texas Health employee

·         Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

·         Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

·         Strong Unit Based Council (UBC).

·         A supportive, team environment with outstanding opportunities for growth.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.