Patient Access Services Supervisor
We’re looking for a highly motivated, high energy and qualified Patient Access Services Supervisor to join our Texas Health family.
· Work location: Texas Health Cleburne 201 Walls Drive Cleburne, TX 76031
· Work hours: Full Time; 40 Hours/week; Rotating Shifts
Department Highlights:
· The Patient Access Supervisor is assigned to the Emergency Room is a key member of the Patient Access Services team.
· Fast-paced environment that requires quick thinking when dealing with emergency situations.
· Team-oriented work environment with expanded resources from other Patient Access areas.
What You Will Do
· Duties to include, but not limited to:
• Supervises employees assigned and act as a resource for assigned employees within the department.
• Review patient account errors and denials that pertain to the Insurance Verification’s Department.
• Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Maintain staff’s productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
• Maintain KPI’s as set forth by the department.
• Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.
• Completes other duties as assigned.
Here’s What You Need:
· Education
o H.S. Diploma or Equivalent required
o Associate degree preferred
· Experience
o 3 Years related experience required
· Licenses and Certifications
o CHAA – Certified Healthcare Access Associate preferred upon hire
o CHAM – Certified Healthcare Access Manager preferred upon hire
o CPI – Crisis Prevention Intervention Training within 90 Days required and maintained annually
Skills and Abilities:
· Requires good written, oral, and telephone communication skills.
· Requires knowledge of general office equipment, PC’s and associated software packages.
· Ability to type 35 WPM corrected for errors preferred.
· General knowledge of medical terminology preferred.
Why Texas Health?
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health is a great place to work.
Here are a few of our recent awards:
· Becker’s Healthcare “150 Great Places to Work in Healthcare”
· “America’s Best Employers for Diversity” list by Forbes
· A “100 Best Workplaces for Millennials” by Fortune and Great Place to Work®
Additional perks of being an Admission Specialist:
• Gain a sense of accomplishment by contributing in a teamwork environment.
• Receive excellent mentorship, comprehensive training and dedicated leadership resources.
• Enjoy opportunities for growth.
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org
Location: Cleburne, TX US
Job ID: 25001269
Area of Interest: Clerical/Admin
Job Type: Full-time
Facility: Texas Health Cleburne 201 Walls Drive TX 76031
