Scheduling Specialist – Days

Qualifications 

 

Here’s What You Need:

·        High School Diploma or Equivalent is required.

·        1 Year Healthcare experience including customer relations required.

·        2 Years Professional office/healthcare experience preferred.

·        1 Year Medical terminology or certification preferred.

·        6 Months Call center experience preferred.

·        Insurance verification experience highly preferred.

·        CHAA – Certified Healthcare Access Associate Upon Hire is preferred.

 Skills

·        Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

·        Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

·        Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.

·        Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.

·        Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills

·        Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

·        Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.

 

What You Will Do:

Schedules testing and/or procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.

Performs necessary checks of medical necessity for patients with Medicare as a primary payor to ensure documentation is in compliance with applicable guidelines.

Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.

Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Participates in special projects or completes other duties as assigned.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

 At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Arlington Memorial Highlights:

Texas Health Arlington Memorial Hospital has a rich history in North Texas serving the local communities of Arlington, Kennedale, Pantego, Mansfield and Grand Prairie. We’re a 369-bed, acute-care, full-service hospital serving our community since 1958. Our location in central Arlington provides convenient care to people in the DFW Metroplex and surrounding areas.

We specialize in comprehensive medical/surgical care, cancer care, women’s services, behavioral health, neurosciences, and emergency medicine. Plus, we’re a Level III neonatal intensive care unit, Level III Maternal Newborn care unit and a Level III Trauma Center. We’re accredited by the American College of Surgeons as a Comprehensive Community Cancer Center and by the National Accreditation Program for Breast Centers.

Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center. We’ve been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients. We’re also a designated Magnet hospital! Our community members recently recognized us as the best emergency department in Arlington. Plus, we’re recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures. We’re a top choice in North Texas for cancer and emergency services, women’s health and much more.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

 

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.