Service Coordinator, Virtual Care, Full time, Days

Qualifications

HS Diploma or Equivalent Required

1 Year Experience related experience Required

 Skills

• Independent, proactive problem-solving skills

 • Excellent organizational skills with attention to detail

 • High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment

 • Strong written and verbal communication skills

 • Computer literacy, including command of Microsoft word, PowerPoint, and Excel with ability to learn new software as needed

 • Ability to demonstrate respect and professionalism for patients’ rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality

 • Ability to work independently and as a team player

 • Analytical skills and ability to resolve technical problems if needed

 • Excellent customer service skills, including the ability to manage and triage complex telephone calls

 • Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc.

 • Ability to maintain a positive attitude and uphold the ACH culture

 • Proficient in handling and troubleshooting multiple devices and platforms

Position Responsibilities

• Manage multiple services provided by Texas Health’s Virtual Care Delivery Channel to ensure seamless care

• Coordinate and schedule visits as needed

• Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population

• Diligently follow-up on assigned tasks and communicate updates to the team in an efficient and reliable manner

• Collect and organize patient data

Texas Health Presbyterian Dallas is an 898-bed, Magnet-designated hospital and recognized clinical program leader, having provided compassionate care to the residents of Dallas and surrounding communities since 1966. A full-service regional referral center, Texas Health Dallas has approximately 3,500 employees and 1,100 physicians on its medical staff, and offers a full range of services, including cancer care, cardiology, neurosciences, orthopedics, senior care, women’s services and a renowned Level III neonatal intensive care unit. Texas Health Dallas has been recognized as a U.S. News and World Report Best Hospital in multiple specialties and is an accredited Cycle IV Chest Pain Center by the Society of Chest Pain Centers. The hospital is also a Bariatric Surgery Center of Excellence, a certified Emergency Stroke Care center and was named “Best Place to Have a Baby” in Dallas County in 2012.

Why Texas Health: As a Texas Health employee, you will enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health Resources, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health Resources a great place to work.

Here are a few of our recent awards:

Additional perks of being a Texas Health employee:

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org

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