Security Field Service Specialist

Qualifications

Here’s What You Need:

Education

·        High School Diploma or Equivalent is Required.

Experience

·        5 Years of Experience in a security system related technical support or customer service role with various outsourcing and services offerings, pricing and delivery structures is Required.

Licenses and Certifications

·        Other Application certification or proficiency when applicable Upon Hire Required.

Skills

·        Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).

What You Will Do:

·        Provides timely in-person and virtual customer assistance for physical security hardware and software. Responds to customer requests for technical support for customers’ hardware, networks, and applications at applicable worksites. Accurately log all customer interactions into the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve.

·        Customer Relationship Management: Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

·        Process and Performance Improvement: Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personnel, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identify trends in delivery of service and identify opportunities for improvement.

·        Leadership: Facilitates communication, work assignments, process adherence, and training to other field tech. Demonstrates agility in work execution and oversight. Easily adapt to change and serves as a role model to new field service staff in a dynamic work environment.

·        Planning and Administration: Performs administrative duties and participates in special projects as assigned.

Additional Perks of Being a Texas Health Team Member:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

 At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture makes THR a great place to work.

Texas Health Corporate Highlights:

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion, and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic, and generational boundaries. Join us and do your life’s best work here!

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.