Security Field Service Specialist

Qualifications

Here’s What You Need:

Education

·        High School Diploma or Equivalent is Required.

Experience

·        5 Years of Experience in a security system related technical support or customer service role with various outsourcing and services offerings, pricing and delivery structures is Required.

Licenses and Certifications

·        Other Application certification or proficiency when applicable Upon Hire Required.

Skills:

·        Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).

What You Will Do:

·        Provides timely in-person and virtual customer assistance for physical security hardware and software. Responds to customer requests for technical support for customers’ hardware, networks, and applications at applicable worksites. Accurately log all customer interactions into the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve.

·        Customer Relationship Management: Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

·        Process and Performance Improvement: Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personnel, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identify trends in delivery of service and identify opportunities for improvement.

·        Leadership: Facilitates communication, work assignments, process adherence, and training to other field tech. Demonstrates agility in work execution and oversight. Easily adapt to change and serves as a role model to new field service staff in a dynamic work environment.

·        Planning and Administration: Performs administrative duties and participates in special projects as assigned.

Additional Perks of Being a Texas Health Team Member:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

 At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture makes THR a great place to work.

Texas Health Fort Worth Highlights:

Texas Health Harris Methodist Hospital Fort Worth is an 815-bed, Magnet-designated regional referral center that has served the residents of Tarrant County and surroundings communities since 1930. Hospital services include cardiovascular care, high-risk obstetrics, gynecology, orthopedics and sports medicine, neonatal intensive care, and traumas/emergency medicine. Texas Health Fort Worth has a 75,000 square foot Emergency Services Center, one of the largest in the region and more than 4,000 employees, 200 volunteers and nearly 1,000 physicians on its medical staff. Texas Health Fort Worth received national recognition for its oncology program and was named “Best Place to Have a Baby” in Tarrant County. The hospital is also certified as a designated Comprehensive Stroke Center and a Primary Heart Attack Center PHAC by the Joint Commission. We invite you to join us in furthering your career and our accomplishments and philosophy of excellence. See what working at a “100 Best Company to Work For” is like!

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.