Manager Patient Access Services-Emergency Room

Manager Patient Access Services-Emergency Room

 

Work Location: Texas Health Fort Worth

 

Job Duties  

PEOPLE: This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Emergency Department. May recruit, hire, dismiss, discipline and perform evaluations according to hospital policies/procedures. Conduct and/or participate in departmental or multidisciplinary meetings, may include recording meeting minutes. Assists in resolution of patient, employee and other customer concerns or occurrences, refer to higher authority if appropriate. Follows the Empowering Excellence Guidelines of Rounding for outcomes, Thank You Cards, Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey, Ensuring strong employee communication with holding department meetings and monthly staff.

QUALITY: 

This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Emergency Department

·       Responsible for the design and implementation of system and entity policies related to data collections, patient and family education,

·       Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.

·        Ensuring timely resolutions of Event Reporting Tool and patient complaints. Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators Manage the Registration process and timely, accurate revision of patient accounts.

·        Insure quality of demographic and insurance information for accounts registered, Ensure accurate information obtained through the scheduling process. Timely addresses issues with processes that negatively impact the revenue cycle, productivity or patient satisfaction.

·       Manage data collection efforts at all access points of responsibility. Ensure staff is utilizing the quality tools provided

SERVICE: This position has primary responsibility to manage function(s) for Patient Access Services Department, including patient registration, verification, and financial collection of accounts. 

·       Monitoring Press Ganey scores and patient comments. Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas.

·       Works with clinical leadership to improve overall customer service outcomes, through put and insure a positive patient journey.

·       Responsive to internal and external customer needs and request. Is timely with email responses and inquires from clinical, Patient Access staff and THR Corporate

FINANCIAL: This position has primary responsibility to Manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. Ensure effective staffing, manage productivity, minimize overtime and use departmental resources are used properly.

GROWTH: This position has primary responsibility to Manage function(s) for Patient Access Services including patient registration, verification, and financial collection of accounts. 

Ensure compliance with the THR Up-Front Collection Policy and employ necessary improvements if necessary.