Provider Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

• High School Diploma or equivalent (required)
• Two years Medical Procedure Scheduling experience (required)
• Have the ability to effectively provide clear and effective communication to providers, vendors, patients, staff, and other contacts
• Provide positive, professional customer service to patients, staff, and visitors
• Be able to maintain patient confidentiality while handling all patient personal health information and records
• Be familiar with standard concepts, practices, and procedures within field
• Demonstrate proficiency in Microsoft Office, practice management software and provider scheduling system
• Possess a strong work ethic and a high level of professionalism
• Be a team player who handles multiple projects simultaneously in a fast-paced environment

• Delivers care to patients utilizing the Provider Surgery Scheduling Specialist Process
• Coordinate provider schedules, including time off and outreach rotations, to ensure appropriate coverage for all locations.
• Updates and maintains provider schedules in practice management software.
• Reschedules patient appointments in a timely manner according to provider schedule changes.
• Troubleshoots and corrects routine day-to-day problems related to the provider scheduling system.
• Works collaboratively with IT as needed to fix problems outside of routine.
• Utilizes reporting tools to update, maintain and process custom reports from provider scheduling software.
• Collaborates with provider scheduling vendor to process requests for enhancements to the software.
• Coordinates and schedules patient appointments and procedures in an efficient and timely manner in person and via phone, as needed.
• Communicatees appropriate patient and provider information within the department and across the organization as deemed appropriate based on the patient and organizational needs.
• Ensures high standards for customer service and resolves patient concerns and complaints.
• Performs other duties as assigned. 

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.  

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. 

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.   

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