Program Manager – Complaints & Grievances (THPG)
Bring your passion to Texas Health so we are Better + Together
Location: Dallas, TX Remote (with potential visits to various clinics/locations across DFW metroplex)
Schedule: Full-Time | Day Shift | Mon–Fri, 8 AM–5 PM
Facility: Texas Health Physicians Group (THPG)
Address: 9330 Amberton Parkway, Dallas, TX 75243
About the Role
Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices.
Key Responsibilities
· Lead investigations into patient complaints and grievances
· Analyze medical records, interview staff, and compile timelines
· Educate staff on patient safety, risk management, and HRO principles
· Collaborate with committees and task forces to implement safety initiatives
· Prepare reports and visualizations for leadership and board presentations
· Ensure compliance with national, state, and local healthcare regulations
· Trend and manage complaints, potential compensatory events, and feedback
· Analyze data to identify harm reduction strategies
· Build strong relationships across departments to enhance communication
Qualifications
Education and Experience:
· Bachelor’s in Nursing or related clinical field (Master’s preferred)
· 5+ years in clinical healthcare, including 3+ in risk/patient safety
· RN or other clinical license required
· Experience leading inter-professional teams
· Familiarity with High Reliability Organization (HRO) principles (preferred)
Licenses/Certifications (one required within 12 months):
· RN (Registered Nurse) or other clinical healthcare license
· CPHQ – Certified Professional in Healthcare Quality
· CPPS – Certified Professional in Patient Safety
· CPHRM – Certified Professional in Healthcare Risk Management
· CRM – Certified Risk Manager
Why Texas Health?
· Remote flexibility with meaningful onsite collaboration
· Autonomous work environment
· Opportunity to impact patient safety across a large network
· Supportive leadership and professional development
Ready to make a difference in healthcare quality and safety? Apply today and join a team that’s Better + Together.
Location: Dallas, TX US
Job ID: 25010738
Area of Interest: Support Services
Job Type: Full-time
Facility: Texas Health Resources
