Patient Experience Consultant

Patient Experience Consultant

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager’s discretion)

 Department Highlights:

• Remote Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

What You Will Do: 

Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60%
Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health?��s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15%
Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams?�� work in relation to patient experience outcomes, and supports integration of process improvements across system. 20%
Other duties and functions as may be assigned. 5%

What You Need: 

Education
Bachelor’s Degree Business, health care, or related field. Req

Experience
3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req