Program Manager of Complaints and Grievances – RN – THPG

Program Manager – Complaints & Grievances (THPG)

Bring your passion to Texas Health so we are Better + Together

Location: Dallas, TX Remote (with potential visits to various clinics/locations across DFW metroplex)

Schedule: Full-Time | Day Shift | Mon–Fri, 8 AM–5 PM

Facility: Texas Health Physicians Group (THPG)

Address: 9330 Amberton Parkway, Dallas, TX 75243

About the Role

Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices.

Key Responsibilities

·         Lead investigations into patient complaints and grievances

·         Analyze medical records, interview staff, and compile timelines

·         Educate staff on patient safety, risk management, and HRO principles

·         Collaborate with committees and task forces to implement safety initiatives

·         Prepare reports and visualizations for leadership and board presentations

·         Ensure compliance with national, state, and local healthcare regulations

·         Trend and manage complaints, potential compensatory events, and feedback

·         Analyze data to identify harm reduction strategies

·         Build strong relationships across departments to enhance communication

Qualifications

Education and Experience:

·         Bachelor’s in Nursing or related clinical field (Master’s preferred)

·         5+ years in clinical healthcare, including 3+ in risk/patient safety

·         RN or other clinical license required

·         Experience leading inter-professional teams

·         Familiarity with High Reliability Organization (HRO) principles (preferred)

Licenses/Certifications (one required within 12 months):

·         RN (Registered Nurse) or other clinical healthcare license

·         CPHQ – Certified Professional in Healthcare Quality

·         CPPS – Certified Professional in Patient Safety

·         CPHRM – Certified Professional in Healthcare Risk Management

·         CRM – Certified Risk Manager

Why Texas Health?

·         Remote flexibility with meaningful onsite collaboration

·         Autonomous work environment

·         Opportunity to impact patient safety across a large network

·         Supportive leadership and professional development

     Ready to make a difference in healthcare quality and safety? Apply today and join a team that’s Better + Together.

Location: Dallas, TX US

Job ID: 25010738

Area of Interest: Support Services

Job Type: Full-time

Facility: Texas Health Resources

[addthis tool=”addthis_inline_share_toolbox_8y56″]

Similar Jobs