Professional Support Services Officer

Job Description

QUALITY AND SAFETY:
Promote clinical integration, improvement, and alignment to advance quality outcomes while monitoring metrics.
Instill a culture devoted to hardwiring safety initiatives and committed to achieving and sustaining clinical quality targets and reducing variations of care within the hospital.
Direct activities that support compliance with regulatory standards and accreditation requirements.
Oversee ancillary operations by supporting, mentoring, and advising managers in the provision of safe and appropriate services.
Responsible for ensuring the achievements of key performance indicators and metrics specific to direct areas of oversight.
Participate in strategic planning and execute on strategies specific to areas of oversight.

STAKEHOLDER SATISFACTION:
Responsible for ensuring the achievement of the hospital’s goals in the areas of satisfaction for all stakeholders, including patient, physicians, and employees. 
Develop and maintain collaborative relationships with physicians, departments, staff, and the hospital’s leadership team. 
Incorporate customer needs and expectations into daily operations and business planning strategies.
Track and evaluate departmental performance and hold staff accountable for achieving service expectations

FINANCIAL MANAGEMENT:
Participate in the preparation of the operating and capital budgets for areas of responsibility.
Oversee the provision of quality care and service through progressive management, efforts to expand volume growth, and making improvements through cost discipline.
Manage the approved budget and adjust strategies as needed to meet budget expectations.
Plan, organizes, and oversee daily operations for maximum effective utilization of employees, equipment, and materials within budget allocation and quality standards.

HUMAN RESOURCE MANAGEMENT:
Evaluate staffing and qualification requirements for reporting departments in conjunction with entity’s leadership. 
Promote diversity efforts for the organization.
Participate in reward and recognition of individual and team accomplishments.
Oversee personnel functions including staffing, performance review, and corrective actions.

PROFESSIONAL ACCOUNTABILITY:
Promote professional growth, development, accountability, and a support structure for shared decision-making with an emphasis on inter/interdepartmental teamwork and team accomplishments.
Lead hospital and/or system committees, task force or teams.
Develop and promote varied change initiatives to enhance care delivery and professional performance.
Recognize and communicate ethical and legal concerns through established channels of communication.
Engage in self-performance appraisals, identifying areas of strength as well as areas of professional practice development.
Network with peers to share ideas, conduct mutual problem solve, and to implement best practices.

Education
Bachelor’s Degree Clinical or Business-related discipline Required
Master’s Degree Preferred

Experience
5 Years progressive management experience Required
3 Years healthcare experience Preferred
Hospital Operations Strongly Preferred 
Managerial Experience Strongly Preferred 

Licenses and Certifications
Other ACHE certification 2 Years Preferred

Skills
Excellent communication and organizational skills

Why Texas Health? 

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture, benefits, and recent awards. 

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