Admissions Specialist – Admitting ER

Here’s What You Need

• H.S. Diploma or equivalent required
• 1 Year of customer service required
• 2 years of patient access experience in an emergency department preferred
• CHAA – Certified Healthcare Access Associate preferred upon hire
• CPI – Crisis Prevention Intervention Training required within 60 days of hire
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

 What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Additional perks of being a Texas Health Admissions Specialist

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth. 

Entity Highlights

Texas Health Hospital Rockwall has served Rockwall, Kaufman, Hunt, and surrounding counties since 2007. Our 105-bed acute care hospital provides medical and surgical services to patients from Rockwall, Heath, Fate, Royse City, McLendon-Chisholm, eastern Dallas County, southern Collin County, and nearby communities. 

Our hospital provides comprehensive medical and surgical services, including a Level II Neonatal Intensive Care Unit, labor and delivery suites, cardiac catheterization lab, interventional radiology suite, expanded surgery suites, and emergency and intensive care areas. More than 60 physicians practice at Texas Health Rockwall. Our campus also houses a Women’s Imaging and Breast Center, bariatric clinic, ambulatory surgery center, and physician practices. 

Texas Health Rockwall has earned a CMS Five-Star Rating for patient safety, satisfaction, and clinical outcomes. We also hold the ANCC Pathways to Excellence designation for nursing. 

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org

#LI-AM1