Admissions Specialist Fulltime Evening Shift

Education
H.S. Diploma or Equivalent Req

Experience
1 Year Relevant Customer Service experience Req
2 Years Professional office/healthcare experience Pref

Licenses and Certifications
CHAA – Certified Healthcare Access Associate 12 Months Pref And
CPI – Crisis Prevention Intervention Training 90 Days Req

Skills
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details. 
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. 
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

#LI-J1