Admissions Specialist – OP Rehab Admitting – Fulltime Days

Here’s What You Need:

• H.S. Diploma or Equivalent Required
• Associate’s Degree Preferred
• 1 Year Relevant Customer Service Experience Required
• 2 Years Professional office/healthcare experience Preferred
• 5 Years Customer Service Preferred and
• 6 Months Demonstrated knowledge of intermediate computer skills Preferred or
• 1 Year Healthcare, referral processing, scheduling, Preferred
• 1 Year Medical Office or Clinic Experience strongly Preferred
• CHAA – Certified Healthcare Access Associate Upon Hire Preferred And
• CPI – Crisis Prevention Intervention Training Maintained Annually 90 Days Required
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life-changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership
• Strong interpersonal communication and exceptional customer service skills.
• Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills.
• Medical terminology
• Strong Organizational Skills, ability to prioritize
• Follow protocols and standards
• Accurate, efficient and dependable
• Demonstrates good judgment. Consults with others and shares knowledge

What You Will Do:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialist:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

Texas Health Allen has served the local community and surrounding areas of Collin County since 2000. We’re an 88-bed, acute-care, full-service hospital providing exceptional care to Allen, Lucas, Fairview, McKinney, Melissa, Wylie, and the surrounding cities. We specialize in robotic and minimally invasive surgery, advanced cardiology and electrophysiology services, orthopedic and spine services, and comprehensive women’s and infants’ care. Plus, we’re an Accredited Chest Pain Center and STEMI receiving facility with more than 500 physicians practicing in more than 25 specialties.  Texas Health Allen is a Joint Commission-accredited Gold Seal Certified Chest Pain facility, Level II Maternal, Level II NICU, Chest Pain Accredited, a Breast Imaging Center of Excellence and a Pathways to Excellence-designated hospital. You belong here.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together! 

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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