Scheduling Specialist (Cardiovascular Center) – TH Connect ENT Scheduling

Here’s What You Need

• H.S. Diploma or Equivalent Required
• 1 Year Healthcare experience including customer relations Required and
• 2 Years Professional office/healthcare experience Preferred and 
• 1 Year Medical terminology or certification Preferred and
• 6 Months Call center experience Preferred.
• CHAA – Certified Healthcare Access Associate Upon Hire Preferred
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette

What You Will Do

• As a compassionate member of the team, coordinates, and schedules procedures for multiple departments, selects appropriate procedure and ICD diagnosis, referral, provider, visit type and or case, insurance network coverage and location to expedite patient access to care.
• Verifies medical necessity criteria to ensure documentation is in compliance with applicable payor guidelines.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Assures orders, H&P and other significant chart content are accurately identified with required indexing elements to ensure chart placement.
• Maintains schedule according to process on nursing and anesthesia staff availability, patient needs and physician’s block time considering both departments needs and utilization of space, time and resources.
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.

 Additional perks of being a Texas Health Scheduling Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth. 

Learn more about our culture, benefits, and recent awards.

Entity Highlights:

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We’re an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women’s services and emergency medicine, we’ve got it. Plus, we’re a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women’s imaging services. *Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center, and a designated Magnet hospital. We’re a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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