Fort Worth, TX US
Area of Interest:
Texas Health Fort Worth
PBX Operator PRN to support the hospital operations at Texas Health Harris Methodist Hospital. This position also supports incoming calls for other in-network surrounding area hospitals.
PRN- As Needed for Day Shift
High School Diploma or equivalent required
One year of hospital experience required
Knowledge of computer terminal/keyboard hardware and word processing software
Must display good leadership qualities and exemplify the system vision of THR.
Must be a mentor and coach to fellow peers.
Must possess the ability to communicate clearly, effectively, and continuously with callers on a daily basis.
Must be able to interact with patients and their families under stressful conditions.
Must portray a high quality of customer service skills, including verbal skills.
Receives and processes all calls, internal and external, via PBX switchboard.
Understands and follows release of information policy.
Maintains extensive knowledge of hospital extensions and uses appropriate screening and prioritization skills to transfer incoming calls.
Utilizes overhead paging system to locate physicians and relay management approved information to employees and visitors.
Assists with training of new PBX staff.
Monitors all code monitors (i.e. Code Blue, Code Red, etc.) and answers code phone and code board immediately.
Remains calm in all emergent situations and makes appropriate announcements according to hospital and/or departmental policies, notifying all appropriate departments and individuals through telephone calls, voice paging and digital paging when an emergency situation and/or code occurs.
Dispatches security for all requests from staff and all code situations.
Adapts to changing needs of unit by maintaining flexibility in scheduling to meet needs of department and others, follows and accepts department scheduling guidelines.
Texas Health Harris Methodist Hospital Fort Worth is a 726-bed, Magnet-designated regional referral center that has served the residents of Tarrant County and surroundings communities since 1930. Hospital services include cardiovascular care, high-risk obstetrics, gynecology, orthopedics and sports medicine, neonatal intensive care, and trauma/emergency medicine. In early 2014, Texas Health Fort Worth will be opening a new 75,000 square foot Emergency Services Center, one of the largest in the region. Texas Health Fort Worth has more than 4,000 employees, 200 volunteers and nearly 1,000 physicians on its medical staff. Texas Health Fort Worth recently received national recognition for its oncology program and was named “Best Place to Have a Baby” in Tarrant County. The hospital is also a designated Cycle III Chest Pain Center by the Society of Chest Pain Centers We invite you to join us in furthering your career and our accomplishments and philosophy of excellence.