Hospital PBX Operator

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Plano, TX US
Job ID:
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Job Type:
Full Time
Texas Health Plano

PBX Operator to support the hospital operations at Texas Health Presbyterian Hospital Plano.

Full Time 40 hours per week
Variable hours during the 1st shift
May work other shifts as needed

High School Diploma or equivalent required

One year of hospital experience required

Knowledge of computer terminal/keyboard hardware and word processing software
Must display good leadership qualities and exemplify the system vision of THR.
Must be a mentor and coach to fellow peers.
Must possess the ability to communicate clearly, effectively, and continuously with callers on a daily basis.
Must be able to interact with patients and their families under stressful conditions.
Must portray a high quality of customer service skills, including verbal skills.

Essential Functions:
Receives and processes all calls, internal and external, via PBX switchboard.
Understands and follows release of information policy.
Maintains extensive knowledge of hospital extensions and uses appropriate screening and prioritization skills to transfer incoming calls.
Utilizes overhead paging system to locate physicians and relay management approved information to employees and visitors.
Assists with training of new PBX staff.

Monitors all code monitors (i.e. Code Blue, Code Red, etc.) and answers code phone and code board immediately.
Remains calm in all emergent situations and makes appropriate announcements according to hospital and/or departmental policies, notifying all appropriate departments and individuals through telephone calls, voice paging and digital paging when an emergency situation and/or code occurs.

Dispatches security for all requests from staff and all code situations.

Adapts to changing needs of unit by maintaining flexibility in scheduling to meet needs of department and others, follows and accepts department scheduling guidelines.

Keywords: "Operator" "Switchboard" "Dispatcher" "Inbound" "Call Center" "Receptionist"

Entity Information:
Texas Health Presbyterian Hospital Plano is a 366-bed, Magnet-designated hospital and recognized clinical leader, providing technologically advanced care to Plano, Frisco and surrounding communities since 1991. This full-service facility features a full range of specialties including emergency medicine, cardiology, adult and adolescent behavioral health, pediatrics, an adult intensive care unit and a Level III neonatal intensive care unit.
Texas Health Plano has more than 1,600 employees and 1,200 physicians on its medical staff in more than 67 specialties. The hospital is a 2008 TAPE recipient, a Level III trauma center, a designated Cycle III Chest Pain Center by the Society of Chest Pain Centers, hip and knee Center of Excellence and certified Primary Stroke Center. The hospital has also been named “Best Place to Have a Baby” in Collin County and a Gold-Level Mother Friendly business. We invite you to join us in furthering your career and our accomplishments and philosophy o
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