Care Coordinator ED Specialist-Denton

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Denton, TX US
Job ID:
Business Growth Strategy
Area of Interest:
Strategic Services
Job Type:
Full Time
Texas Health Denton

Care Coordinator Emergency Department Specialist to support the Business Growth Strategy department.

This position will be responsible for scheduling physician follow up appointments for patients discharged home from THR’s wholly owned hospitals. This person will also be responsible for coordinating appointments for ER patients who do not have a documented primary care physician. The goal is to schedule follow up appointments prior to patient leaving the hospital.

Location and Hours:
Texas Health Denton
Monday-Friday 8am-5pm

Minimum Education:
High School Diploma or equivalent required

Minimum Experience:
Three years demonstrated experience working in a customer service role required

Skills required:
Strong customer service skills
Advanced office software applications skills
Basic understanding of medical terminology
Basic understanding of health insurance benefits
Ability to give instructions and explain any type of problem or situation
Excellent verbal, written communication and interpersonal skills
Good organizational skills
Self-starter with lots of initiative
Ability to plan, organize and manage resources within prescribed time frames (prioritize and focus)
Ability and willingness to learn new software as needed to ensure efficiency and effectiveness

Using appropriate scheduling software, coordinate continuum of care for patient, contingent on insurance status, follow up physician availability and ED physician order.
Obtain all orders placed during schedulers non-working hours and follow protocol to schedule these patients retroactively.
Review ER physician order for follow up care to determine the specialty and desired time frame of the appointment.
Meet with ER patient and/or family member to offer scheduling service and obtain patient availability.
Document all appointments scheduled in appropriate data base.
Continuous contact with physician offices to determine patient status and to gather feedback on process.

Entity Information:
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures, and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
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-Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. LEARN MORE

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