, TX US
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The Patient Navigator is a critical role in ensuring that individuals in our community are provided with every opportunity to have all the necessary care required for themselves and their family. These individuals make a difference by guiding patients through the complex medical system.
Texas Health Organization for Physicians Group
Dallas - North Point Corporate Office located on LBJ Freeway
Work schedule is Monday-Friday 8am-5:30pm
Training schedule is Monday-Friday 8am-5pm for 4 weeks
High School Diploma or equivalent required
Six months of scheduling or health care office experience required
Prefer referral processing or scheduling experience with intermediate computer skills
Valid Driver's License
Exceptional customer service skills
Strong organizational skills, ability to prioritize
Follow protocols and standards
Accurate, efficient and dependable
Strong verbal and written communications with all levels of people; Bilingual is a plus
Demonstrates good judgment
Consults with others and shares knowledge
Computer Skills: Excel, Word, Outlook
Knowledge of HIPPA is preferred
Process and complete referrals as directed by Primary Care Providers, following Patient Navigation protocols and expectations.
Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.
Documents referral information in tracking program to be consistent with documentation in the EMR.
Communicates appropriately with all stakeholders.
Messaging primary care providers or designated clinic staff any and all patient care related concerns or relevant information.
Redirecting clinical conversations to clinical personnel.
Utilizing Patient Navigation team for assistance to complete referrals by utilizing appropriate communication forms and templates.
Submits documentation to obtain insurance referral authorizations and pre-certification for ancillary services, diagnostic testing and imaging. Coordinates pre-admission testing requirements with clinic personnel and patient. May educate patient on expectations.
Follows up on set tasks and pending or incomplete referrals.
Keywords: “Referral Specialist” “Referral Coordinator”
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures, and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.